Terms and conditions.

Last updated October 2026.

About these terms

These terms apply to quotes and bookings made with Universal Calibration & Geo (“we”, “us”), by WhatsApp, phone, through this website or in person, and to your use of this website. By booking work or using the site you agree to them.

Quotes and prices

We quote each job, because the price depends on the car, the systems involved and where the work is done. A quote is for the work we describe in it. If we find something that changes the price, we’ll tell you before doing any extra work. Prices include VAT unless we say otherwise.

Appointments, changes and cancellations

• We agree each appointment with you by message or phone, because every job takes a different amount of time.
• Please tell us as early as you can if you need to move or cancel, so we can offer the time to someone else.
• If you cancel at short notice, or the vehicle isn’t available when we arrive, we may charge for time that can’t be re-used. We’ll tell you if that applies when we agree the appointment.
• For mobile appointments, the car must be on flat, level ground with enough clear space for the equipment, as we explain when we agree the appointment. If we can’t work safely on site we’ll agree another place or time with you.

Payment

You pay the balance when the work is complete unless we agree otherwise in writing. If the work is part of a bodyshop repair we can invoice the bodyshop, but you remain responsible for any amount they don’t cover.

The work we do

We follow the vehicle manufacturer’s procedure for each calibration and give you a report of the result. Calibration depends on the vehicle being in sound mechanical condition, with correct tyre pressures, suspension, alignment and, for camera systems, an undamaged windscreen. If a fault outside our work stops a calibration completing, we’ll explain what’s needed.

Our responsibility

We carry out our work with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. Subject to that, we are not responsible for loss that wasn’t a foreseeable result of our work.

Using this website

The content of this website belongs to us or our licensors. You may view it for your own use but may not copy or republish it without our permission. We try to keep the site accurate and available, but we can’t promise it will always be error-free or uninterrupted.

Your information

How we use your personal information is set out in our privacy policy.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Contact us

Email sales@universalcandg.com or call 07729 039 579.