Privacy policy.

Last updated October 2026.

Who we are

Universal Calibration & Geo (“we”, “us”) provides mobile ADAS calibration in London. We are the controller of the personal information described here.

What we collect

• Contact details you give us: name, email address, phone number and company or bodyshop.
• Vehicle details: make, model and year, and the work carried out on it.
• For mobile appointments, the address where the vehicle will be.
• The details in your quote request, including a copy of the message we open for you in WhatsApp.
• Messages, photos and attachments you send us.
• Basic technical data when you visit the website, such as browser type and pages visited.

How we use it

• To book, carry out and report on your appointment, and to send confirmations and reminders.
• To give quotes and reply to enquiries.
• To invoice you or your bodyshop, and to keep the records the work requires.
• To run and improve the website, and to prevent fraud.

We rely on performing our contract with you, our legitimate interest in running the business, and legal obligations. We only send marketing if you have agreed to it, and you can stop it at any time.

Who we share it with

We share information only where needed: with your bodyshop when the work is part of a repair, and with providers that help us run the business, such as email and website hosting services. Messages you send us on WhatsApp are handled by WhatsApp (Meta) under its own terms and privacy policy, and we keep a copy of each quote request so we can follow it up. We never sell your personal information.

How long we keep it

We keep booking and job records for as long as we need them for the work, warranty and our legal and accounting duties, and then delete or anonymise them.

Your rights

You can ask us for a copy of your personal information, to correct it, to delete it, to restrict or object to how we use it, or to move it to another provider. To do any of these, contact us using the details below. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

The website uses storage that is needed for it to work. For example, your browser remembers the details you enter in the quote form until you send it or close the tab. Where we add analytics or advertising cookies, we will ask for your consent first. You can block cookies in your browser settings, though parts of the site may then not work.

The home page shows a map from Google Maps. When it loads, Google may set its own cookies and receive your IP address, under Google’s privacy policy.

Contact us

Email sales@universalcandg.com or call 07729 039 579.